Answers before
you order.

Start with your CAD file in the instant quote tool. Select the material, thickness, quantity, and operations your part needs, then review the configuration and checkout details.

For assemblies, unusual requirements, or a part that needs a closer look, use the custom quote form. Include your drawing, required quantity, and target delivery date.

Include the current CAD revision, material and thickness, quantity, finish, and any secondary operations. Attach a drawing for critical dimensions, threads, hardware locations, and cosmetic requirements.

Add your delivery destination and target date. See the quoting guide for a walkthrough.

Yes. You can start with a single prototype and move to a larger run after checking fit, finish, and assembly. Quote the prototype and production quantities separately to compare unit costs.

Use the same approved file revision when you reorder. The production release guide covers the checks to make before scaling up.

Contact evan@xeonnc.com immediately with your order number and the requested change. We will check the production status; a change is not confirmed until we agree to it.

Orders cannot be cancelled once production has begun. Approved changes can affect price and lead time. See the change and cancellation terms.

Yes. Request an NDA before sharing project files that require one. Use the custom quote form to flag the requirement, or contact our team to arrange it.

Your designs are treated as confidential under our customer data terms.

• Flat laser-cut parts: DXF for the 2D cut profile.
• Bent sheet metal and CNC parts: STEP / STP for the solid model.
• 3D printed parts: STL or STEP; see the file preparation guide for additional formats.

Attach a PDF drawing for requirements that the model does not communicate. A drawing supplements the manufacturing file.

Export the part at full scale with closed contours and confirmed units. Remove duplicate lines, construction geometry, dimensions, and text that should not be cut.

For a bent part, include the formed STEP model and a drawing that identifies bends. Follow the DXF preparation checklist before uploading.

Include a drawing whenever a requirement goes beyond the visible geometry: critical tolerances, thread depth, countersinks, hardware, finish, masking, or a cosmetic face.

Keep the drawing and CAD file on the same revision. See the technical drawing guide for what to call out.

Use the custom quote form and describe what you have and what you need made. Include dimensions and reference images where available so we can assess the next step.

If the quote tool flags a design issue, look up the message in design checks and error codes. Keep the original file and error message with your request.

Choose an alloy and gauge from the sheet metal catalog. Availability and cutting limits depend on the exact material and thickness.

Use the gauge chart to compare thicknesses and the part size calculator to check the cutting window for your selection.

Check the minimum and maximum part size calculator for your material and gauge. The usable part envelope can be smaller than the machine bed or stock sheet.

Secondary operations have their own limits. A part that fits the laser may still need a separate check for deburring or bending.

Start with the material, thickness, inside bend radius, and flange lengths. Then check hole-to-bend distances, bend reliefs, and whether the formed part clears the tooling.

The bend simulator, calculators, and bending guidelines help you review those details before ordering.

Use the published tolerance for each operation. Cutting, bending, hardware insertion, and finishing affect different features; a single blanket tolerance does not describe the whole part.

Put critical dimensions and fits on your drawing and request review before ordering. Tighter tolerances must be agreed in writing. See quality and inspection and the manufacturing standards.

Deburring and edge rounding depend on the material, part size, thickness, and geometry. Machine deburring runs on flat blanks before bending.

Check your blank in the deburring calculator. Specify the required edge condition and which faces need finishing on your order.

Yes. Specify the hardware series and size, installation location, and side of the part. For threads, include the thread designation and required depth.

Use the hardware chart, tap drill chart, and countersink calculator to check your design.

Choose a finish based on the material, appearance, environment, and any fit requirements. Review powder coating, Type II anodizing, and metal finishing for the available processes.

Specify the finish in your quote and identify any masking or critical fits on the drawing. Review those dimensions with the coating in mind.

Label the visible face on your drawing and state the grain direction, finish, and areas where appearance matters. Include a reference image if it helps explain the requirement.

If both sides need a finish, say so. Identify masked areas, contact surfaces, and features that must remain free of coating.

Provide a solid STEP model and a drawing for critical features. Review tool access, internal corner radii, deep pockets, thin walls, and any features that need a second setup.

See the CNC design guide and CNC material catalog for process and material details.

State the thread standard, nominal size, pitch, and depth. For example, M4 × 0.7, 10 mm deep communicates more than a modeled hole alone.

Dimension critical fits and datum references on the drawing. See the machined tolerancing guide; request review for requirements outside the published standards.

Match the material to the part's load, temperature, environment, and finish requirements. Review the 3D printing material catalog for the available choices.

For production nylon components, see PA12 Multi Jet Fusion. Include the intended use in a custom quote request if you need help comparing the available processes.

Check wall thickness, small features, clearances, and any trapped cavities against the selected process. Upload a closed, watertight model with the intended units and enough mesh detail to preserve curved surfaces.

Use the 3D printing design guide for process-specific requirements.

Call out the fastener size, thread depth, and whether you need a printed thread, a tapped hole, or an insert. These options need different geometry and depend on the material and process.

Include the mating part or insert specification with the request so the connection can be reviewed before production.

We accept major credit cards and the other payment methods displayed at checkout. Check the options available for your account before placing an order.

Need ACH, a wire transfer, or approved account terms? Contact quote@xeonnc.com before checkout. See the payment terms.

Contact quote@xeonnc.com to arrange ACH setup for your business account and confirm payment timing before ordering.

Use the secure authorization process provided by our team. Do not send bank account or routing numbers by email.

Contact quote@xeonnc.com with your quote or order number to confirm whether a wire transfer is available and obtain payment instructions.

Confirm the payment reference and timing with our team before sending funds.

Payment is due in full when you order unless credit terms have been approved for your account in writing. Any approved payment period is stated on your invoice.

For tax-exempt purchasing, provide a valid exemption certificate before placing the order. See the billing terms.

Review the credit balance and available payment options in your account at checkout. If a credit you expect is missing or you need help applying it, contact quote@xeonnc.com with your order or credit reference.

Use the lead time shown for your configured quote or order. Timing depends on material availability, quantity, and the operations selected; a multi-operation part can take longer than a flat blank.

Lead times begin after order acceptance and payment, and are estimates. Shipping transit time is separate. Include a required arrival date in your quote request so the full schedule can be reviewed.

The shipping method depends on the size and weight of the parts and the packed order. Smaller orders can ship by parcel; larger or heavier orders may require palletized freight.

Your quote identifies the shipping arrangement. See freight limits and packaging and the LTL shipping map.

Local pickup is available when selected for the order. Wait for the availability notice before collecting your parts.

The instant quote system ships to U.S. addresses. Contact evan@xeonnc.com to discuss an international shipment before ordering. See quality and shipping for details.

Email evan@xeonnc.com with your order number, a description of the issue, and clear photos or measurements.

• Shipping damage: keep the packaging and report it within 5 business days of delivery.
• A part that does not meet the agreed specification: notify us in writing within 30 days of delivery.

Contact us before returning anything. See the inspection and resolution terms.

Request certificates and inspection documentation when you ask for the quote. State the material, features to inspect, and the documentation you need.

Availability, scope, and cost must be agreed for the order. Certifications and independent material testing are not included by default. See quality and inspection.