1. Who We Are and What This Policy Covers
Xeon NC LLC is an Idaho limited liability company located at 8899 Grizzly Ln, Nampa, Idaho 83686. We manufacture custom sheet metal and machined parts to specifications our customers provide.
This policy explains what personal information we collect, why we collect it, who we share it with, and what control you have over it. It covers our website at xeonnc.com, the quoting and ordering platform at order.xeonnc.com, our contact and quote request forms, and the AI assistant available on our pages.
It does not cover websites operated by other companies that you may reach through links from our site. Those services have their own privacy policies, and we encourage you to read them.
2. Information We Collect
Information You Give Us
When you submit our contact form, we collect your name, company, email address, the topic you select, and the message you write. When you submit a custom quote request, we collect your name, company, email address, phone number, the CAD software you use, and the descriptions of the parts you want made.
When you create an account or place an order on our quoting and ordering platform, we collect the account, billing, shipping, and payment information needed to process and deliver that order.
When you upload drawings, CAD files, DXF or STEP files, or other technical documentation for quoting or manufacturing, we receive those files and anything contained in them. Section 4 explains how we handle them.
When you use our AI assistant, we receive the questions you type or speak. Section 5 explains this in detail.
Information Collected Automatically
Our hosting provider records standard server log information for every visit, including your IP address, browser and device type, the pages you request, and the date and time. This is ordinary web server operation and happens regardless of your cookie choices.
With your consent, we also collect analytics information through Google Analytics. Section 6 describes exactly what that covers, and nothing analytics-related loads unless you allow it.
Our pages load fonts from Google Fonts, which means Google receives your IP address when a page loads. This happens before any cookie choice because it is part of how the page renders. No cookie is set by this and we receive nothing from it.
Information From Other Services
If you choose to connect your Onshape account to import a model, we receive the identifiers for the document and part you select and the geometry you ask us to export. We request this access through Onshape's own sign-in process, and you can revoke it at any time from your Onshape account.
3. How We Use Your Information
We use the information described above to:
- prepare quotes and respond to your inquiries;
- manufacture, inspect, package, and ship your parts;
- process payments and maintain order and invoice records;
- provide customer and technical support;
- maintain the quality, inspection, and production records a manufacturer is expected to keep;
- detect and prevent fraud, abuse, and security problems;
- comply with our legal, tax, and export control obligations; and
- improve how the website and quoting tools work.
We will send you marketing or promotional messages only if you have asked to receive them, and every such message includes a way to stop receiving them.
4. Your Design Files and Technical Data
We treat the drawings, models, and files you send us as confidential business information, and our Terms and Conditions commit us to the following:
- You retain all ownership rights in your designs.
- We do not sell your designs, and we do not knowingly disclose them to anyone other than the employees, contractors, and service providers who need access to produce your order and who are bound by confidentiality obligations.
- We do not use your designs to manufacture parts for anyone else.
- We do not display images of your parts in marketing material without your permission.
We use your files to quote, nest, program, manufacture, inspect, and ship your parts, and we convert or modify them only as manufacturing requires. We retain them as part of our business and quality records, so that reorders and warranty questions can be handled later.
If your project needs a formal confidentiality agreement, we can sign a separate non-disclosure agreement. Contact us and we will send one.
Please note that our quoting system is not authorized to receive export-controlled or ITAR-controlled technical data. If your project involves controlled items, do not upload them; contact us first and we will arrange a compliant way to handle them.
5. AI Assistant: Typed Chat and Voice
Our website offers an AI assistant that can answer questions about materials, tolerances, and our capabilities. It works in two ways, and both send information to xAI Corp, which provides the underlying AI model.
Typed Chat
When you type a question to the assistant, your message, the page you are on, and any material or option you have selected on that page are sent to xAI so that a reply can be generated and returned to you.
Voice
When you start a voice conversation, your browser asks for permission to use your microphone. If you allow it, your browser connects directly to xAI and streams your microphone audio to them for as long as the conversation is running. xAI transcribes what you say in order to respond. Because this is a direct connection from your browser, xAI also receives your IP address.
Your microphone is active only while a voice conversation is running. You can end it at any time, and you can refuse or later revoke microphone permission in your browser settings. The assistant is also fully usable by typing instead.
What We Do and Do Not Do With It
We do not store your conversations. Our servers pass your message to xAI and return the answer; no transcript, recording, or audio file is written to our systems. We do not use the assistant to identify you, we do not create voiceprints or any other biometric identifier, and we do not use anything you say or type to the assistant for advertising.
xAI's handling of the data it receives is governed by its own terms and privacy policy. We do not control how long xAI retains it.
Because the assistant sends your words to a third party, please do not type or speak confidential technical data, personal information you want kept private, or anything export-controlled. Send files and sensitive project details through our quote request process instead, where the protections in Section 4 apply.
Finally, the assistant can be wrong. It is a convenience, not engineering advice, and you should not rely on it in place of your own review or our written quote.
6. Analytics and Advertising
Google Analytics
We use Google Analytics 4 (measurement ID G-SRTPY0C58B), a service provided by Google LLC, to understand how visitors use this website. When analytics is enabled, it records the pages you view, your approximate region, your device and browser type, and a small number of interaction events — such as starting a quote, clicking an email or phone link, and submitting the contact form.
No analytics or advertising technology loads until you choose to allow it. On your first visit, analytics and advertising storage are denied by default and the Google tag is not downloaded at all. It loads only after you give consent through our cookie banner. If you decline, nothing is loaded and the site remains fully functional.
We have configured Google Analytics not to use Google signals and not to share data for ad personalization, so your activity here is not combined across devices or used to build advertising profiles. We do not send Google any form field values, uploaded file names, or URL query strings.
Google Ads
If you allow advertising cookies, we use Google Ads conversion tracking (AW-16990629719) to measure whether an advertisement led to a quote request or a contact form submission. We forward only the fact that a conversion occurred — never form contents, file names, or order values.
Your Control
You can change or withdraw your choice at any time using the Cookie Settings link in the footer of any page. We honor the Global Privacy Control (GPC) browser signal: if your browser sends it, advertising cookies stay off unless you turn them on yourself. Your choice is stored for 12 months, after which we ask again. A full list of the cookies we set is in our Cookie Policy.
Google describes its own handling of this data in the Google Privacy Policy. You can also install the Google Analytics Opt-out Browser Add-on to block Google Analytics on every site you visit.
7. How We Share Information
Service Providers
We share information with companies that perform services for us, and only to the extent they need it to perform those services. These include our website hosting and form handling provider, the provider that operates our online quoting and ordering platform, our payment processor, shipping carriers, the AI provider described in Section 5, and, where you have consented, our analytics and advertising providers.
Legal and Safety
We may disclose information when required by law, subpoena, or a government request, when necessary to comply with export control or sanctions obligations, or when we believe disclosure is necessary to protect the rights, property, or safety of Xeon NC, our customers, or others.
Business Transfers
If Xeon NC is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will take reasonable steps to ensure it remains subject to protections consistent with this policy.
We Do Not Sell Your Information
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not sell, license, or trade your design files.
8. How Long We Keep Information
We keep information only as long as we have a reason to:
- Quote requests and correspondence are kept while we are working with you and afterward as part of our business records.
- Order, invoice, and payment records are kept for as long as required for tax, accounting, warranty, and legal purposes.
- Design files and production records are kept so that reorders, quality questions, and warranty claims can be handled later.
- AI assistant conversations are not stored by us at all. See Section 5.
- Analytics data is retained according to the retention period configured in Google Analytics.
- Your cookie choice is stored in your own browser for 12 months.
When we no longer need information, we delete it or retain it in a form that no longer identifies you.
9. Security
We take reasonable measures to protect the information we hold. Our website and quoting platform are served over encrypted HTTPS connections. Access to customer information, order records, and design files is limited to the people who need it to do their work. We do not store complete payment card numbers on our own systems; card payments are handled by our payment processor.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your account has been accessed without authorization, or you discover a security issue with our site, please contact us immediately using the details in Section 12.
10. Your Rights and Choices
Access, Correction, and Deletion
You may ask us for a copy of the personal information we hold about you, ask us to correct it if it is inaccurate, or ask us to delete it. Email us at evan@xeonnc.com and we will respond promptly. We may need to verify your identity before acting, and we may need to keep certain records where the law requires it or where we need them for an ongoing order, a warranty obligation, or a legal claim.
Depending on where you live, you may have additional rights under your local law, including the right not to be discriminated against for exercising them. We apply the choices described here to everyone who asks, regardless of where they are.
Cookies and Tracking
Use the Cookie Settings link in the footer of any page to change or withdraw your consent at any time. We honor the Global Privacy Control signal.
Marketing
You can opt out of marketing email by using the unsubscribe link in any such message or by contacting us directly. We will still send you messages necessary to process quotes and orders you have requested.
The AI Assistant
Using the assistant is entirely optional. You can decline microphone permission, use typed chat instead, or simply not use it. Nothing on the site requires it.
11. Children's Privacy and Visitors Outside the United States
Our services are intended for businesses and for individuals who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
Xeon NC operates in the United States, and the information we collect is processed and stored in the United States. Our quoting system accepts orders from United States customers and ships within the United States. If you access our website from outside the United States, you understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.
12. Changes to This Policy and How to Reach Us
We may update this policy from time to time. When we do, we will post the revised version here with a new effective date. If we make a material change to how we handle personal information, we will make that clear rather than relying on the date alone. We encourage you to review this page periodically.
For questions about this policy, to exercise any of the rights described in Section 10, or to request a non-disclosure agreement, contact:
Xeon NC LLC
8899 Grizzly Ln, Nampa, ID 83686
Email: evan@xeonnc.com
Phone: 760-220-7465